Support & Help Center

After signing up:

1. Add balance to your account (pay-as-you-go or choose a plan)
2. Virtual numbers: Select a country and get a virtual number; use it when an app or website asks for phone verification. Receive OTPs and SMS in your dashboard.
3. Boost Socials (SMM): Go to Boost Socials, choose a category and service (e.g. followers, likes, views), enter your link and quantity, and place your order. Same wallet for both services.

Go to Boost Socials in your dashboard. Choose a category (e.g. Instagram, TikTok), select a service (followers, likes, views, etc.), enter your profile or post link and quantity, then place your order. You can also use the Mass order tab to submit multiple lines (service_id|quantity|link). Payment is deducted from the same wallet you use for virtual numbers.

We offer virtual numbers in 50+ countries. Log in to your dashboard to see the full list of available countries and get a number in the region you need.

Messages are delivered to your dashboard within seconds. As soon as a service sends an SMS or OTP to your virtual number, it appears in your account.

Yes, you can cancel your subscription at any time. To cancel, please contact our support team at support@ogbsmm.com and we'll help you cancel your subscription. Your access will continue until the end of your current billing period after cancellation.

Yes! New users get a free trial period to explore all features. Check your dashboard for trial details.

Click Fund Wallet (or + Add Funds) on your dashboard, enter the amount, and complete the payment using any of the methods shown on the payment page. Once the payment is confirmed, your balance updates automatically and you can use it for virtual numbers, Boost Socials, and social accounts & logs.

Most payments reflect within a few minutes. If yours hasn't, wait a little and refresh your dashboard. If it still isn't credited, email support@ogbsmm.com with your payment reference or proof of payment, the amount, and the email on your account, and we'll sort it out quickly.

Your dashboard shows recent orders and transactions. Use View All to see the full list. The Transactions page shows every deposit and deduction with your balance after each one, so you can always trace where your money went.

These are ready-made accounts for popular platforms such as Facebook, Instagram, TikTok, YouTube, X (Twitter), Telegram and more, along with other digital products. Go to Products, pick a category, choose the listing that suits you, and pay from your wallet. After purchase, the account details are available in your Orders.

Open your order and copy the login details straight away. We recommend changing the password (and the recovery email or phone where possible) as soon as you log in, and using the account from one device at first. Read the product description before buying, because each listing explains what is included.

Contact support as soon as you notice the problem. Send your order ID, the product name, and a screenshot of the error. Report issues promptly, because the sooner we can check the order, the easier it is to resolve.

Categories are grouped by platform, with the most popular ones (Facebook, Instagram, TikTok and others) listed first. You can also use the search box and filters on the Products page to sort by price, stock, or name, or to show only items that are in stock.

Start time and speed depend on the service you choose, and each service lists its details in the description. Most orders start shortly after payment, and larger orders take longer to complete. You can follow progress under your SMM orders.

• Pending: your order has been received and is waiting to start.
• Processing / In progress: the service is being delivered.
• Completed: the full quantity has been delivered.
• Partial: part of the order was delivered and the rest was not, and the unused amount is returned to your wallet.
• Canceled: the order could not be completed.

No. You only need the link to your profile or post and the quantity you want. Never share your password with anyone for a boost order.

The most common reasons are a private profile or post, a wrong or incomplete link, or a link that was removed. Make sure the profile or post is public and the link is correct before ordering. Avoid placing a second order on the same link until the first one has finished.

Some services are slow or block certain numbers. Wait a short while, then request the code again from the app or website. If it still doesn't arrive, cancel and try a number from another country or a different server. If you run into repeated problems with one service, contact support with the service name and country.

Virtual numbers are mainly for receiving verification codes. Availability depends on the number and the service. For anything you want to keep long term, we recommend adding a real phone number or recovery email to the account once it is set up.

If an order fails, is canceled, or is only partly delivered, the unused amount is returned to your wallet. For other cases, such as a product problem or a payment error, contact support with your order ID and we'll review it. Please read the product or service description before ordering, as some items have their own conditions.

We only collect what we need to run your account and process your orders. We never ask for your social media passwords for boost orders. See our Privacy Policy for details, and keep your own login details private.

On the login page, choose the Forgot password option and follow the steps sent to your email. If you don't receive the email, check your spam folder or contact support.

Prices and wallet balances are shown in your account currency, which is Naira (₦) for most customers. Your wallet balance works across virtual numbers, Boost Socials, and social accounts & logs.

Email support@ogbsmm.com or use the live chat or Telegram/WhatsApp links on the site. Please include your order ID or payment reference so we can help you faster.